WebEx Support Center
WebEx Support Center enables rapid diagnosis and resolution of support issues through instant sharing and interaction with remote customer desktops - anywhere in the world. Give your technical support representatives the power to see what’s happening on remote customers’ desktops and then take control to provide immediate fixes. Service any computer as if you were on site, without spending money and time on travel. You’ll solve problems faster—enabling you to increase employee productivity, improve customer satisfaction, and reduce support costs.
See the product brochure for more details about the capabilities of WebEx Support Center.
- Fast problem resolution – support rep can take control of remote computers to diagnose issues
- User Security – the user must grant control to the support tech
- File transfer – send patches or files immediately
- Proactive upgrades – “push” them out as needed
